Dispatch Manager

Job Type: Full Time
Job Location: Las Vegas

Dispatch Manager plans, directs, and coordinates the dispatch department of the organization. Dispatch Manager is responsible for ensuring and improving the performance, productivity and efficiency within their department.

· Plan, organize, and manage the work of staff members to ensure the work is accomplished in a manner consistent with organizational requirements.
· Assist Operations Manager in investigating and resolving customer and employee complaints.
· Serve as a contact person for all workers within the dispatch department.
· Implement schedule and policy changes. Responsible for creating an efficient department work schedule weekly.
· Collaborate with other Managers and staff members to formulate and implement policies, procedures, goals, and objectives.
· Monitor the dispatch department to ensure all staff complies with company policies and procedures.
· Control inventory and submit inventory requests as needed.
· Delegate tasks and accountability to Supervisors and staff within the department.
· Prepare Management recommendations for Operations Manager, such as proposed policy changes, schedule changes related to transportation needs, etc.
· Conduct employee training sessions on subjects related to the company and department as needed. Responsible for conducting department meetings.
· Responsible for assisting Human Resources with recruiting as needed within the department. Must be involved in the interviewing process.
· Dispatch Manager will make sure all employees understand the essentials of the job, as well as how to stay motivated and remain calm in distressing situations.
· Must initiate and train all new hires within the department.
· Must encourage teamwork and exemplify company standards.
· Responsible for completing employee performance evaluations when due.
· Must be able to fill shift vacancy when needed.
· Responsible for disciplinary action within the department as needed with assistance from Human Resources Manager or Operations Manager.
· Uses a computer-aided dispatch system, receives non-emergency calls, and inputs them into the system.
· Dispatches calls and routes transporters efficiently.
· Able to keep track of dispatch calls and driver locations to make sure all assets are being effectively utilized.
· Remain professional and maintain confidentiality always.
· Responsible for investigating all complaints, injuries, and dispatch department issues or discrepancies. These must be reported to the Operations Manager.
· Operate a variety of communications and computer equipment including two-way radios, telephones, computer systems, tablets, and fax machines.

· Reading comprehension
· Time management
· Active listening
· Leadership and coaching
· Critical thinking and problem solving
· Active learning
· Effective Communication via both verbal and written means
· Judgement and decision making
· Basic Mathematics
· Negotiation
· Monitoring
· Complex problem solving
· Confidentiality
· Teamwork
· Conflict management
· Stress tolerance
· Planning and organizing
· Clerical
· Adaptability
· Microsoft Office including Outlook, Excel, Word, and Powerpoint

· High school diploma required
· College degree preferred, but not required.
· Must be over 25 years of age
· Minimum 4 years of Supervisor or Management experience
· Minimum 6 years of Customer Service experience
· Minimum 3 years of Dispatching experience related to transportation
· Flexible schedule (Company operations 24 hours a day, 365 days a year)
· Knowledge of Las Vegas and outlying cities

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Our policy is to provide equal employment opportunity to all qualified persons without regard to race, creed, color, religious belief, sex, age, national origin, ancestry, physical or mental disability, or veteran status.

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